Working together

TeleBill service terms

Effective 10 September 2026

These terms describe the use of TeleBill’s hotspot billing service. By submitting an application or using a business workspace, you agree to use the service within the permissions provided to your account.

Your business account

Provide accurate business and contact information. Applications require approval by the platform owner. Keep your credentials private, give staff only the access they need and tell support promptly if an account may have been compromised.

Subscriptions and payments

Your subscription follows the levels published on this site: each month is charged after it ends, for that month’s passes, unless a different arrangement is confirmed with the platform owner. Registration itself does not collect a payment. Charges, payments and recorded receipts appear in the business workspace under Subscription. Router hardware, internet service, SMS credits and payment-provider charges are separate unless explicitly agreed otherwise.

Running your hotspot

You are responsible for your internet connection, router configuration, customer offers, support and applicable business obligations. You must be authorised to manage the routers and merchant accounts you connect. Review setup instructions and keep router backups before changing network settings.

Customer transactions

Customer mobile-money payments use the business’s configured merchant account. The relevant provider’s authorisation, fees and settlement terms apply. Resolve customer pricing, access and refund questions through the hotspot operator. Payment initiation alone does not confirm that funds were received or access was activated.

Acceptable use and access

Do not attempt to access another business’s records, misuse credentials, interfere with the service or use the platform for unlawful activity. The platform owner may restrict accounts when needed to address misuse, a security incident or an unresolved subscription issue. Contact support to review an access restriction.

Service operation and support

Hotspot access depends on the router, internet connection and relevant payment or SMS providers. Keep your support details current so customers can reach you if a connection or payment needs attention. Platform support is available through Help in the business workspace. Any separate service commitment must be agreed with the platform owner.

Account closure and changes

Contact platform support to discuss account closure, outstanding invoices and the records your business needs. Material changes to your subscription should be confirmed with the platform owner. The current service terms are published on this page.